Important Notice: Digital Goods With Instant Cryptographic Delivery
Chameleon provides instant, non-tangible digital software and cryptographic RS256 license credentials immediately upon checkout. Because licenses are provisioned irrevocably and software binaries are downloaded directly to client hardware, all transactions are strictly final and non-refundable by default. Refund evaluations are restricted exclusively to extraordinary, verifiable technical impossibilities as exhaustively defined in Section 4.
Merchant of Record & Payment Fulfillment (Paddle.com)
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles order fulfillment, customer billing inquiries, sales tax collection (including VAT, GST, and state sales taxes across all jurisdictions), payment gateway routing, and returns.
When you purchase a subscription or digital license for Chameleon, the legal contract of sale for the digital transaction is established with Paddle.com Market Ltd (or its applicable regional operating entity), subject to Paddle’s Checkout Buyer Terms. Technical software licensing, ongoing maintenance, and feature access are provided directly by Chameleon Labs.
- Your billing descriptor on credit card or bank statements will appear as
PADDLE.NET* CHAMELEONor similar. - Invoices, tax documentation, and receipts are generated and transmitted directly by Paddle upon payment execution.
- Any refund issued under this policy is remitted by Paddle directly back to the original funding source utilized during checkout.
Digital Software Delivery & Express Statutory Waiver
Chameleon is a fully digital, intangible desktop application. Immediately upon completion of the checkout process, the Chameleon licensing server automatically issues an individualized cryptographic digital license token and enables immediate download access to the macOS and Windows binaries.
In accordance with Article 16(m) of the European Union Consumer Rights Directive (Directive 2011/83/EU), the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and equivalent digital consumer protection statutes worldwide, you expressly agree that digital performance commences immediately upon payment completion, and you explicitly acknowledge that you lose and waive your statutory 14-day right of withdrawal (cooling-off period) once digital software delivery, download access, or cryptographic license generation has begun.
General All-Sales-Final Policy
Except as explicitly and narrowly provided under Section 4 of this Agreement, all purchases, recurring subscription fees, tier upgrades, and transactions are strictly non-refundable, non-exchangeable, and non-creditable under any circumstances.
Chameleon Labs does not provide prorated refunds, partial billing cycle rebates, or store credits for accounts that remain unused, for users who experience changes in their personal schedule, or for users who choose to discontinue usage prior to the conclusion of their paid subscription duration.
Strictly Limited Exceptional Circumstances (Eligible Criteria)
Refund applications are treated as extraordinary remedies and are subject to stringent forensic and technical verification by our engineering leads. A refund will ONLY be considered if one of the following three exhaustive criteria is unequivocally established:
To be evaluated under this ground, the customer must satisfy each and every one of the following cumulative conditions without exception:
- Officially Supported Environment: The computer hardware runs an unadulterated, fully updated, production installation of Apple macOS 14 (Sonoma) / macOS 15 (Sequoia) on Apple Silicon or Intel, or 64-bit Microsoft Windows 11 (build 22H2 or newer).
- Total Launch Failure: The software binary catastrophically crashes upon launch, refuses to execute, or fails to render display output, despite the user executing the program with standard administrative privileges.
- Mandatory 7-Day Reporting Window: The technical failure must be formally reported to our technical triage desk via email (
[email protected]) within exactly seven (7) calendar days of the initial purchase transaction timestamp. - Comprehensive Diagnostic Cooperation: The user must transmit full operating system build reports, system hardware specifications, full console/crash logs, and unedited screen recordings verifying the failure.
- Mandatory 72-Hour Engineering Remediation Opportunity: Chameleon’s core engineering team must be granted a minimum of seventy-two (72) consecutive business hours to analyze the logs, investigate the incompatibility, and provide an executable patch, hotfix binary, or configuration remedy.
- Certified Inability to Resolve: A refund is eligible only if Chameleon senior engineers formally certify in writing that the software defect cannot be resolved on the customer’s compliant system.
If an identified technical transmission glitch or network timeout between the client browser, Paddle gateway, and merchant ledger results in two or more identical charges for the same user account and billing cycle, the duplicate transaction will be refunded in full upon cross-referencing of the Paddle transaction identifiers.
If a credit card or payment account was utilized fraudulently without the cardholder’s authorization, and the incident is reported to us or Paddle prior to any consumption or active utilization of the cryptographic software license, the transaction will be canceled and refunded in accordance with anti-fraud procedures.
Explicit Disqualifications & Ineligible Scenarios
To maintain commercial fairness and protect our cryptographic intellectual property against exploitation, refund requests originating from any of the following scenarios are categorically rejected and disqualified from reimbursement:
Deciding you no longer need, want, or intend to use the software after purchasing.
Attempting to run on Linux, macOS 13 or older, Windows 10 or older, Virtual Machines (VMs), VPS, cloud instances, Docker, or emulators.
Refusal to grant macOS Accessibility or Screen Capture permissions, or refusal to review provided documentation.
Updates or policy changes implemented by third-party video conferencing, meeting, or testing platforms.
Failure to cancel a recurring subscription renewal prior to the renewal timestamp via the Client Dashboard.
Dissatisfaction with interview outcomes, hiring decisions, test scores, or professional evaluations.
Any claim or technical dispute submitted more than seven (7) days after the purchase date.
Accounts or licenses terminated due to breach of our Acceptable Use Policy, reverse engineering, or license sharing.
Subscription Renewals & Self-Service Cancellation
Subscriptions to Chameleon Pro and Chameleon Ultimate automatically renew at the end of each recurring billing interval (weekly, monthly, or annually) at the then-current standard rate, unless cancelled prior to the renewal timestamp.
Instant Self-Service Cancellation: You maintain full, autonomous control over your subscription at all times. You may cancel your subscription renewal instantly with a single click by accessing your Client Dashboard or via the application settings:
- Access Preservation: Upon cancelling your subscription, your account remains 100% active with complete feature access through the end of your prepaid billing period.
- Zero Renewal Charges: Once cancelled, no further recurring charges will be processed by Paddle.
- No Mid-Period Proration: Cancellation halts future billing cycles; it does not trigger retroactive refunds or prorated credits for unused days within the active cycle.
Mandatory Technical Triage Protocol & Evidence Requirements
To prevent fraudulent requests and ensure fair resolution of genuine technical impossibilities, any refund application under Section 4.1 must be submitted in strict adherence to this formal protocol:
Send a formal email to [email protected] with the subject line:
[Refund Application] - Paddle Order ID: <YOUR_ORDER_ID>
Your application must include all 5 required elements:
- Order Identification: Your official Paddle Order ID, transaction receipt number, and registered customer email.
- System Specifications: Exact OS version (e.g. macOS Sonoma 14.6.1 build 23G93 or Windows 11 Pro 23H2), processor architecture, and RAM.
- Detailed Defect Description: Comprehensive breakdown of the defect, steps to reproduce, and specific error messages.
- Diagnostic Crash Logs: The unedited crash log generated by macOS DiagnosticReports or Windows Event Viewer.
- Visual Video Evidence: An unedited screen capture demonstrating the launch failure occurring in real time.
Applications lacking required diagnostic evidence, or submitted after the seven (7) calendar day cutoff window, are automatically denied.
Disputes, Chargebacks & Anti-Fraud Blacklisting
By purchasing Chameleon, you agree to engage directly with Chameleon Support and Paddle Customer Service to resolve billing inquiries prior to initiating an unnotified payment dispute or chargeback with your issuing bank or credit card provider.
Initiating a chargeback without contacting our support team or falsifying claims to obtain an unauthorized refund constitutes payment fraud. In the event of an unnotified chargeback, payment dispute, or fraudulent inquiry:
- Your cryptographic license token is immediately, irrevocably revoked across our global verification clusters.
- Your account, email domain, and unique computer hardware identifiers (HWID) are permanently blacklisted from all future software builds and network services.
- All forensic evidence, IP logs, and digital delivery confirmations are submitted directly to the card network and issuing bank to dispute the claim.
Governing Law, Policy Amendments & Support Contacts
This Refund Policy is governed by and construed in accordance with the substantive laws specified in the Chameleon Terms of Service. Chameleon Labs reserves the right to amend or update this policy at any time by publishing the revised document on this website.
For questions regarding this policy, order verifications, or technical assistance, please contact our support desk: